What is an Emergency?
Some event that is a danger to life or property or some event that requires urgent attention.
What about no hot water or no gas?
No hot water is not an an emergency in the strict sense. We run a call out service that may be able to repair the situation depending on parts required. After hours, merchants are closed.
We keep hundreds of stock items in the vehicles and these are based on the things we are most likely to need. We can not carry everything otherwise we would need a furniture removal vehicle.
See our Plumbing and Gasfitting pages for help on lighting water heaters.
No gas!
This can be an emergency situation depending on circumstance. e.g. the gas pipe is broken. Some times a water heater that will not light seems as if it has no gas. The pilot injector is possibly blocked or there may be no gas.
Gas leaks?
- Do not light any flames or turn off, or on, any electrical switches.
- Open windows and doors to ventilate.
- Locate the gas meter and turn off.
- The valve is located underneath or to the side.
- Turn so that the valve handle is across the pipe at right angles.
- If the gas can not be turned off contact us on 04 384 4635 or your gas supplier.
Gas Supplier Contacts are
- In Wellington that is 0800 363 726
- In Hutt Valley that is 04 576 8800
The Water shut off Valve
The water shut off valves – there should be two, one in your property, and one outside the boundary owned by the local authority. Some times they are hard to find. Try looking in line with a hose tap on the property.
Otherwise you will have to contact the local authority who will locate theirs. They come in their own time unless water is flooding out. If water is flooding out call us we can help till they arrive.
Water leaks?
Water can do a lot of damage if left long enough. The best action is turn the water off. Find the water shut off valve and turn it off.
If hot water try the hot water cylinder position. If that will not shut off try at the supply tank in the roof if you have a supply tank or turn the water off at the boundary shut off. Most properties have their own shut off valve often near the hose tap at the front of the house. Newer houses offten have one in the garage.
The Gas Shut off Valve
This is under the meter or to the side. Turn so that the handle is at right angles to the valve to shut off.
