A Job has a Problem
Call Us First as soon as possible
Should you have problems with one of our jobs or items installed please call us first so we may attend the adjustment promptly. Don’t leave things to develop into bigger problems. In the interests of fairness, and the Consumer Guarantee Act, you should ask us to attend the fault first before contacting another firm.
Customer supplied products
We are often asked to install products that you have supplied which may not be the best choice for a situation. We will advise you against installing that product and suggest a better product. Some customers insist that the item is tried first. We may make a charge for swapping the product for a more suitable item.
Jobs outside codes and manufacturer specifications or instructions
Some jobs are more expensive to do correctly than take a short cut by installing or adjusting the product to operate differently. The materials will often not last against manufacturers guarantees when not installed correctly and will often cause leaks or fail quickly. We will always recommend the best long term solution or other reasonable lesser repair.
Example
A building has no hot water and it turns out to be a faulty thermostat which is replaced. It is noticed that the previous thermostat is set to 87′C the correct setting is 60′C and the new thermostat is set there. The tenants complain the house often runs out of hot water. We are requested to turn up the temperature above the maximum for the cylinder of 70′C. We cannot do this as the system has no tempering valve and someone could be scalded in which case we would be liable.
The user turns up the hot water temperature to 87′C this almost fixes the problem. This will cause the tank to fail sooner than expected. There is also the problem of higher heat losses and therefor higher running costs. The correct solution is a larger tank.
Another example
The customer is to supply a toilet suite. We give a fixed price to install consisting of 3 hours labour. When it arrives on site there is a problem with its colour it is two tone. The customer wants us to return it to their supplier which takes an hour. The new pan is installed an upon installing the seat bolts snap with the slightest pressure. We search for some replacement bolts for an unknown brand for which there are no parts. The customer does not expect to be charged more for the extra work. We recommend known brands, built to standards and where parts are available.
